I had my first stay as a silver at the Marriott Denver Tech Center this last week. It was a great hotel and overall a good stay. There were many little things that went wrong like the first room had such a over powering smoke smell we went right back down to the front desk for a different room. Then in the second room, one of the drawer fronts was pulled off and the refrigerator unpluged because of the loud noise it made when plugged in. They fixed these and other problems quickly. My view of a good stay is when they take your concerns serious and with respect and correct the problems. The bad stays are when they see you coming to the front desk and give you the look of "here she comes again".
I have been reading the comments about Marriott for awhile and was looking forward to my stay. As I am gold at Hilton and Starwood, I usually stay where the most extras are. When I checked in to the Marriott, I was given access to the Concierge lounge. Later I was in the lounge and was told by the attendant that she was surprised. Mariott had stopped giving silver access and only gold and platium could use the lounge.
We arrived on Wed and enjoyed the lounge for several days. I was surprised when I went to the lounge about 12:20pm on Fri for water that they were closed. There was an attendant who let me in and I did get my water. She said they closed for the weekend, noon on Fri until Mon morning.
I later made a comment to the front desk about not being told that they would close. He said they didn't have the business traveler on the weekend to warrant keeping it open. He told me that 98% of Marriott Concierge lounges closed for weekends. I responded that maybe the business traveler stayed at a Hilton or Starwood where they didn't close. He responded that Marriott was number 1 in the world and that should say something. He was the only employee during my stay that was not polite and very sharp with me for the whole conversation. It was clear from the tone of his voice, I was not the preferred customer as I was attending a conference.
Dawn
Last edited by abelscc; Aug 28, 2006 at 11:56 am