Originally Posted by eduboys
So basically you had bad service at checkin, a faulty fire alarm, a faint odor in the room, and a bit of trouble with an EEO. Not the best of stays, but I don't think I'd be nearly as upset as you were about it. People make mistakes... nothing you can do about besides hope the grass is greener at another hotel chain.
Yeah, I was kind of thinking the same thing. The faulty fire alarm - sounds like they were all over it and fixed it that evening. Things like that happen, and the key is how people respond. Sounds like this hotel responded fairly well.
Process/efficiency problems are what bug me. People not
thinking and problem-solving. Doesn't sound like anything major went wrong on this stay from a process perspective.
I've simply come to expect that I'll have to explain EEO or Premium Pounds in detail at check-out. Yeah, that's a process problem that I shouldn't have to deal with, but I guess I've just set the expectation that I will, so I don't let it ruin my day.