Join Date: May 1998
Location: Las Vegas, NV, USA
Programs: AAdvantage EXP/1mm/Admirals,United Silver+Club (life),Marriott Titanium,Hilton & Accor Gold
Posts: 5,064
Karen2,
The same thing happened to me. I called AT&T to complain and got nowhere (with 20+ min of arguing). I then asked for a supervisor and had the promise of a credit within 10 minutes. Immediately after that call, I contacted my local carrier (who is the billing middleman) and notified them.
Of course, I'll believe the credit when I see it. BTW, MCI is my new carrier. They are providing a $20/month bill credit for five months. Also, I get 5c offpeak and 7c onpeak. $4.95/month.