I've had Cingular since their inception. Before that, it was BellSouth Mobility. My service goes back 17+ years. Since it's been Cingular (how long? I don't remember) I've experienced great customer service, great technical support. In the past 7 or 8 years, I can only remember one rural area where I could not get a signal. Granted, I don't leave the country, but, when I'm out in the boondocks, a phone is my lifeline. Whenever one phone wears out or becomes obsolete, the company upgrades me to a new one for little or no money. I don't, however, require every new bell and whistle on it. I just want to make and receive calls and take pictures every now and then. I do experience a dropped call every now and then but I suspect that happens with every carrier. Under the current circumstances, I wouldn't dream of switching from Cingular.