We stayed 6 nights at this property in June. Overall it was a comfortable stay. We arrived before 10am and were able to check in and automatically upgraded to concierge level. The Concierge lounge was open M-F for breakfast and suppose to be open Sun-Thur evenings.

Breakfast was stocked well each morning except our last one there. On that morning I met two charming men in the Concierge lounge, 1 of whom was an FA. I learned from them the hotel woke the FAs up at 3am instead of 3pm and had a few other issues. (I told them about flyertalk).

I was disappointed to learn this property did not offer free wireless access, andt their business center was a charge-by-the-minute PC (especially after just finishing a stay at a lower-end hotel in Anchorage that had both free wireless and free business PC with printer). With each complaint to the front desk staff about this, I was presented with a $5 or $10 free PC access card so I could check mail, itineray and print boarding pass.

Each morning bottled water or coffee was available in the hotel lobby for early risers. Since we had lounge access (and were also with kids) we did not use the restaurant or lobby bar. Our first day there only 1 of the 3 elevators were working which was a pain. For the most part front desk personnel were helpful.

We used an electronic award certificate and had no problems. However, a call to an 800 number yielded a phone charge. They removed it for me. Thankfully, even though the bill under our door had only parking charges, I asked what the total was at the desk and realized the descrepency. Otherwise the phone charge may have gone unnoticed.