It basically goes back to room rate..the higher the room rate the better the service...hotels these days are forced to drop their weekend rates due to the competitive weekend market. hence you notice low staffing levels. From experience when I am travelling on weekend with family I am bit more demanding as compared to me travelling alone on business. With regards to phone usage in hotels, thats a big NO NO....Also the package that includes internet, local calls does not include long distance calls but long distance access, it's kinda tricky.