Although the writer does not say if he filed complaints, I hope he did so with everyone from the TSA, (yes, even directly to Chertoff himself), the FSD, to the airport manager, to the chief of police, and to his congresspeople and hope he has spoken to the local television station(s).

How many examples of fraud, waste, mismanagement, not following SOP will it take until someone acts?

OP: Had there recently been a story in the local paper touting the efficiency of the TSA at RDU that prompted this letter?