I have to input their information on the account again. The information requested is name and OP #.

I spoke with a manager over there and as apologetic as she was, she could do nothing to replace the points from the 11 employees. Again, that's some enhancement.

The full RewardOne profile asks for very specific and private financial information about each member firm. I for one have no intention of giving Continental the Tax ID number nor am I going to divulge what my firm's entire travel budget is.