Originally Posted by Starwood Lurker
If you are anxious about the situation, then cancelling might be a good idea; however, at this point in time, you will have to cancel the reservation with the hotel directly and then call us to cancel the award for Woburn and rebook.
I have no idea what the hotel is now. They may or may not tell us on the deactivation form. We cannot tell anyone that a hotel is leaving until the deactivation actually occurs because there are legal documents that prevent us from doing so. Every now and then, word gets out, i.e., Manele Bay and the Lodge at Koeli, but we still cannot confirm, deny, or notify until the deactivation actually takes place.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
William we had a reservation using Starpoints, I did call and did cancel the reservation with Starwood and now have a cancellation number for the reservation. I also got my Starpoints back and now I have a reservation at the Nashua Sheraton. Now... do I need to call the hotel (Woburn Hotel) directly to make sure it is cancelled by the new operating chain? I do not want to be charged by this new company that runs this hotel. I am a loyal Starwood Guest and I don't want to stay elsewhere than a Starwood property. I do not want to stay at this property since it's not a Starwood anymore. What should I do?
Last edited by NBSPGMEMBER; Jul 26, 2005 at 12:43 pm