I've done the same thing as 900at. I turn the in the original documents at check in (as per the T&C) and about 50% of the time I have issues at checkout. I then present the copies of the documents and the situation is quickly resolved.
Originally Posted by 900at
This is a good bit of advice for everyone. I've taken to making photocopies of every document I intend to surrender. Any problems I just produce the copy and tell them to check with the agent who was working the desk at 8:03 PM on Friday <G>.