This is a good bit of advice for everyone. I've taken to making photocopies of every document I intend to surrender. Any problems I just produce the copy and tell them to check with the agent who was working the desk at 8:03 PM on Friday <G>.
Originally Posted by happywanderer
Bummer. From my experience, it's true that weekend services are greatly diminished. I've learned, though, never to surrender elite offers, bonus bucks, or any other document that has value, until checkout. I've learned, too, to never, never, never, never use a room telephone.