I recently accompanied my son's coach to apply for a US passport at our local post office. We paid for expedited service since they are planning a trip to British Columbia on August 1.

Well, today, he received a letter from the government stating that his application for a passport was denied. He could appeal this by providing other documentation, which he has ready to fax. However, when he called to explain that his trip was August 1 (and that he paid for expedited service) he was told he didn't know if they could "get to it in time." Also, they did not return his original birth certificate. He was told that it was denied because his driver's license is less than a year old (he recently moved to a new state).

Anyone ever hear of this? Any suggestions on how to get this straightened out quickly?