Wow!
I wonder if I call any other airlines' CEOs, how many will actually call me back.

There are often many negative comments at this board about Gordon or CO, I rarely respond to the comments. I understand the frustration and the need to vent.

But a company at CO's size, and at a very difficult time for overall airlines industry, I am very impressed that Gordon actually returned a customer's phone call. It says a lot about Gordon and Continental's culture.

I believe there are many of us, if not most of us, at this board that disagree with many malice remarks but never bother wasting time writing about our thought. Deep down we do appreciate CO and what Gordon brings to CO.

[Edit for misspellings]


[This message has been edited by Bookexp (edited 09-04-2002).]