<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by avek00:
I appreciate CO's efforts to maximize revenue and stay in business, which benefits me in the long run.
While others may cheerlead UA, US, and AA, the bottom line is that the "cutomer loyalty and goowill" generated by those airlines' lenient policies isn't paying the bills. </font>
Um, excuse me, but the jury is still out on whether CO's recent policy changes will "pay the bills." CO, like most carriers, is still losing a ton of money, and there is the distinct possibility that its chosen strategy for maximizing revenue and staying in business will actually drive customers away and make the airline worse off. Only time will tell.