Calling really does work? How so? Did calling result in any action other than a return phone call thanking you for thanking him? Weren't you calling Mr. Bethune irresponsible less than a month ago? My how your tune has changed!

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"We will not cut benefits from OnePass, our industry-leading frequent flyer program, because we remain committed to rewarding our most loyal customers."

-- Gordon Bethune (Continental's CEO) two weeks before significantly cutting benefits of the OnePass program