C'mon people.... Give Avek a break...

I'll say it. I'm impressed that the CEO of a major US corporation would call a customer back. ANY major corporation. Of course Gordo called a supporter back (a supporter who will likely be sitting in coach next year), it's always better to find positive reinforcement.

Avek, I wish you woulda been a little tough on him, at least politely asked where the press release regarding the "Use it or lose it enhancement" press release was, and asked him not to follow US. But at least you know that your comments were heard by the person they were intended for.

Ironically, those of you who "went negative" when you left a message were probably deleted. Funny how an airline can "go negative" in how it treats cutomers (sticks rather than carrots), but you have to sprinkle some sugar around in order to get a CEO to hear customer feedback.