Originally Posted by hhonorman
Of further concern was when he indicated that I have had an inordinate amount of "special override requests" in my history. I've only had four or five, maybe six at the most over several years, and none to date this year until this request yesterday. Does my history sound inordinate to any of you?
No, but perhaps the above is an indication about the use of On-Q-related data for customer scoring (i.e., more ready access to customer level information) that helps them determine whether to (and how far to) push the pay envelope for Diamond overrides. As is said in the airline portion of FT on occassion, increasingly "we are our fare and nothing more"; apparently on the hotel side, with systems such as these, perhaps "we are our room rate (or series of room rates at that) and little more".
