Regarding special requests and needs....a little story from one of our stays. I had forgotten my steamer (always use it) and called housekeeping for an iron and ironing board which was promptly delivered. Thought that was all there was to it until my next stay when a maid showed up soon after check in with ....an iron and ironing board. The request must have been noted and of course complied with. That is very typical of Omni.