Originally Posted by KevAZ
We arrived at SNA and there's a huge crowd at HP due to a cancellation and there are only two employees manning the check in.
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Had quite a few problems as well with a flight SNA-MSP a couple of months ago. There was a mechanical on the PHX-SNA part, and the two agents couldn't process the passengers fast enough (not entirely their fault - they had a full flight to try to process onto later HP flights or other carriers). Furthermore, trying to call the 800-number was an exercise in futility, because only the gate agents were empowered to endorse our tickets over. We finally got ours endorsed over, but ended up waiting in SNA for 6 hours.
I had used this trip in part to see if HP would be a good alternative airline for me and company needs. After this experience, I'd have to say that's not the case.