<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by venk:
Good for you. If they had been as accommodating for me last year, I may have done my 100k miles of flying so far this year on CO. I just got to do the ranting and swearing part. I got a couple of CO currency as an apology 
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There are a few people at CO who still remember customer service. But I know exactly where you come from. All my ranting and raving got me was a Harry and David gift basket

and an AA Gold card....