I had a similar experience with a BF upgrade a year or so ago. The problem was that I didn't notice that the return dates were wrong until I was overseas and ready to return with my family and friends that were on different PNRs.

I failed at convincing a supervisor that this was their error and completely their fault since I'd had the paper ticket in my possession for >30 and she argued that I should have noticed.

This was, of course, after they'd screwed up so badly that I had to make two trips to the airport for them to reissue my tickets, that the PNR documented a history of them getting the dates wrong, etc, etc.

She said that I could either pay $1500 to upgrade to Y, change the dates, reconfirm the BF upgrade, or travel on the "originally" scheduled day.

I talked her down to changing the return date, confirmed BF upgrade, no fare difference, but a $100 change fee that they never collected.

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daniel baker -- [email protected]
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[This message has been edited by dbaker (edited 08-13-2002).]