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Jul 20, 2005 | 2:14 pm

#40

abelscc

Join Date: May 2005

Location: Door Co, Wi

Programs: DL, HH Gold, SPG Gold, Fairmont

Posts: 1,233

Quote:

Originally Posted by ScottC

I'm not sure I agree with this. I am an ebay Powerseller and deal with Paypal all the time, for them to take 2 weeks to allow you access to YOUR own money is insane. I understand the need for a certail level of fraud protection, but Paypal sometimes takes things too far. Imagine if you went to your banks ATM and couldn't get any cash, and the bank claimed you received $2000 in a few days so they'll get back to you in 2 weeks?

Paypal is a handy service, don't get me wrong, but they have absolutely zero sympathy for you as a seller (or buyer). I am extremely strict in my auctions (no zero feedback, only confirmed address etc...) so I am lucky, but I know that if I were to get into a problem with a buyer that I could kiss my money goodbye. I don't trust Paypal one bit, so leave my own fraud protection up to my instincts. I'll cancel around 10% of my auctions and refund the buyer simply because I can't feel something isn't right. I've yet to have a buyer complain or whine, and I assume it is because my instincts were correct. There is a lot of scum on Ebay and the only person that can detect them is yourself.

I agree with you that PayPal is a handy service. They do have some glitches for the buyer. Last year I bought an item with accessories that didn't work. After several months of trying to work it out with the seller, I contacted PayPal. They said if I got the item, they could do nothing about receiving accessories that didn't work.

Finally after trying for four months to work this out, I had to contact my credit card to cancel the charge. I sent them all my emails and info to the credit card company and they decided I was right. Then PayPal sent me an email freezing my account until I paid them back. I still haven't resolved this with PayPal.

I have spent many hours since with email and phone calls. Their solution was to return the items to the seller and they would talk to me about reinstating my account. I called PayPal customer service and explained that I only had contact with the seller by email who no longer wants to deal with me. I was more than willing to return the items but have no address. The PayPal rep gave me an email address to send a detailed letter explaining I had no last name or address and they would help me. I sent another email to the address the rep gave me and then got an email response back from PayPal telling me to call customer service. I then gave up.

A few days later, I got a survey from PayPal that asked if the problem was settled to my satisfaction. I again explained the what had happened and how I was still trying to get an address for the seller. I even offered to send it to PayPal to mail to the seller. They emailed me back to send them all the info and they would open a file/case. They are so big, they don't always know what they are doing.
Dawn

ps I have 100% positive feedback of 218 at ebay

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