Initially, I could not get it to work for me either. Don't know WHAT the problem was. I called a toll free number today that onepass gave me for the "Electronic Service Desk", and a very nice lady named Charlotte helped me reset some cookies and other s**t that I didn't understand, and now it works beautifully. I booked my next 3 trips tonight with not one delay. I wish I could find that number to share with you guys. It was 1-800-300-????. I just cant remember those last four.