Just got this auto response to an email I sent this morning related to the last 4 out of 5 flights with delta ending up with cancelled flights *2/missed flight (I even called about updated flight times)/ and missing luggage:
"Thank you for taking the time to get in touch with us. We appreciate
every opportunity to listen to our customers and act upon what we hear.
Our response to your e-mail may take a little longer than usual due to
the high number of customers who have contacted us recently. In the
meantime, thanks for your patience."