Cost is 3.2 cents per mile with a minimum prepaid purchase required. I emailed about a week ago, the autogenerated reply promised that someone would get back to me in 24 hours. It took them about a week to call back and the person who did hadn't been fully briefed on my questions. She did say that an electronic version was available that bypassed the certificates, but the minimum purchase was considerably more than I'd be comfortable purchasing for my needs, and 3.2 cents is no bargain considering points.com has a similar program which allows the recipient to chose between a handful of airlines (HP, DL, US and a couple others) ranging between 2.0 and 2.5 cents (US) depending on number of miles purchased.