FlyerTalk Forums - View Single Post - NW Codeshare...NEVER AGAIN
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Old Jul 19, 2005 | 5:08 pm
  #2  
socrates
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Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
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Originally Posted by HMizzle
SO I'm flying to BWI and back from MCI tomorrow. I am MCI-DTW-CLE-BWI in the morning and BWI-CLE-MCI in the evening. I took the NW codeshare via DTW to save a few bucks...NEVER AGAIN.

I went to OLCI today and couldn't so I called the CO Elite line. The lady told me record was out of sync and she'd find out why and correct it. She's asks me if I tried to use miles to upgrade my flight. I told her no, but NWA had UG'ed me the night before due to my status. She said that's impossible that Slivers would get UG'ed tonight. I tried to let her know she was wrong, but she just told me she fixed it and she then assigned my exit row seats as I asked. She told me to talk to NWA about the upgrade.

I then checked my itin online and saw she had moved me from FC back to coach on the NW flight. I called NWA to remedy the problem as I was told to, and they said that they could do nothing as the upgrade was done by the computer. The NWA rep proceeded to tell me they always have problems with CO (which I thought wasn't very tasteful) and then in a round about way said the CO rep was an idiot. She told me to call CO and have them sort it out, and if I had any trouble to have them call NWA.

So I call CO back and ask to speak to a supervisor. The lady on the line asks me what's wrong and she ends up fixing it for me...after quite a bit of sorting things out...lol. I call NWA back and get moved to 1A and think everything is sorted out...WRONG. When I go back to CO.com and check my reservation the NWA segment is no showing ZERO mileage...lol. I called the CO Elite desk one more time and after quite a bit of explaining, he took care of it.

Long story short...I'LL NEVER FLY ON A CODESHARE AGAIN. I'm sticking to CO metal from now on...lol. If I for some reason have to fly NWA I'm flying the whole trip with them.

Matt
The problem here is you were using the wrong web site to check in, you always check in with the carrier for your first segment, in this case you should have used nwa.com

I agree with the nwa agent (and you that they shouldn't have shared their personal view with you) that the co agent did more harm than good....nwa is known to process upgrades much further out than stated in the elite handbook (which is a good thing) and the co agent shouldn't have touched it
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