FlyerTalk Forums - View Single Post - Dillusion of Elite programs
View Single Post
Old Feb 16, 2001 | 9:18 am
  #5  
opus17
FlyerTalk Evangelist
10 Countries Visited
20 Countries Visited
30 Countries Visited
40 Countries Visited
 
Join Date: Nov 1999
Location: PDX
Programs: On a collision course with Kettledom
Posts: 25,550
We tend to think of these elite programs as something ones earns, like Boy Scout Badges.

The airlines and hotels have always thought of these as marketing tools.

Example: On the Delta forum, a number of people noted that they tried to get Delta to comp them to a higher level when they were very close to the mileage thresholds. No luck. Delta knows these are loyal customers.

But a number of people who had sharp drops in mileage from previous elite levels were nonetheless comped (without asking) to Silver, Gold and even Platinum. Why? Delta probably feared they were going to the competition.
opus17 is offline