Obviously this is an attempt to try to cut more costs at United.
But sadly lower costs will not equal greater productivity and customer satisfaction.
A number of studies have already proven that.
Evidently that doesn't seem factor in within the decision process.

I am watching those powers that be at United slowly destroy the fabric and culture of the entire airline slapping in the face the ladies and gentleman and their famlies that have dedicated their lives to United and its customers.While I am about global opportunity Uniteds front lines can not be replaced with voice prompts,automation and folks that know essentially little about a company in which they are assisting and selling.
It is mighty painful to see.
These decisions will certainly keep me over at American far longer then I have ever imagined.
Painfully understanding that most of United will be reduced to a handful of International routes Ted and a bunch of call centers wherever they are that are clueless or as one poster said it reading scripts

I have little faith left in the current CEO and team at this point at all.
From my long time perspective I am clearly losing hope and just moving on
As I watch this all enfold I see the next transistion with the Tijuana office of Mileage Plus.We can easily get rid of those offices and save some more there also
While they are are at it they might as well close Chicago too and move it all to Tijuana and or Bombay.My apologies to all those at United and their customers who deserve more respect and the quality of service standards that this airline built a past legacy on