FlyerTalk Forums - View Single Post - What's the latest on the Indian call center plans

Jul 18, 2005 | 5:22 pm

#9

aisleorwindow

Used to be 'g_leyser'

Join Date: Jul 2002

Location: Still going through ORD security when boarding has already started

Programs: AA EXP, UA Silver, HH Gold, Bonvoy Gold, IHG Plat, Hyatt Disco, Reno Air MEGA Platinum

Posts: 10,293

Quote:

Originally Posted by alvn

The India call center is quite short-sighted, in my opinion.

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I couldn't agree more. I could say the same about a lot of other US companies as well, for that matter - but that's another thread.

I have had some exceptionally frustrating experiences with UA's Indian agents. While they are all very friendly and sweet and eager to please, they quite simply don't know the first thing about United.