Originally Posted by jsgoldbe
Another data point ... in the 3 or 4 calls I made this weekend to the 1P line, it appeared that all were answered by US (or at least native english speaking) agents. All calls were picked up by the second ring too. ^ ^ ^
My last several calls have been answered by US agents as well. This was after a string of about 7-8 non-native English speakers. I've been 2p the whole time.