Join Date: Jun 2001
Location: The road less traveled
Programs: UA Gold MM, AA EXP, Delta Platinum, Marriott Titanium, HHonors Diamond, Natl EE, Hertz Platinum
Posts: 5,187
I think 1K calls are always routed to US-based agents. So obviously UA knows that the India calls are cheap/detrimental/awful... whatever word you choose to use.
Why they think this will affect all but their best customers is just some more of their wonderful logic.