No way would I accept <5k miles without a fight unless I was op-upped.

IFE is part of the WBC product and thus lack thereof consists of the product not being delivered.

Mother-in-law got the $500 or 25k miles but there were other complications on that flight.

Mrs. TrayflowinUK got 7500 miles back last summer when her IFE didn't work on a DC-10 MSP-LGW WBC award flight.