How closely they read it is going to determine whether or not I ever fly with Delta Air Lines again. I'm going to be patient, because the default condition at present is that I am buying no further tickets on Delta. Once I have a response in hand, and whether I think that response is satisfactory will determine if I've flown my last Delta flight - ever.

There are more incidents I've had with Delta besides these two EU trips - but I left all of that out of my letter. I didn't want to cloud the issue - which is their total inability to get people to Europe on schedule.