Originally Posted by TN_Again
On June 28 I wrote a three page letter to Delta's Customer Care division about business travelers and Europe.
I haven't heard a word from them. How long do I wait it out before contacting them again? (if I even bother, I suppose....)
I like to keep my letters and emails to just 1 page, I know that if I see something that is 3 pages long, I might not be so apt to read it closely.
I emailed DL once and they called me 2.5 hours later. Other times I've emailed them, I've had a response in a few days.