wow! For somewho flies to India to meet family at least once a year, and flies BA, my folks keep on asking me why I dont fly AI espeically since it is cheaper than BA. Also, they now have a direct flight from London TO Kolkata which would mean one less leg for me flying to the States (BA does the same thing, only more expensive). THe reason I do not is because of posts like this and the experiences I hear from friends who have flown AI. Dirty toilets, bad service, rude crew...the list goes on and on. And since I fly with two small kids, I will pay extra to ensure that there is at least SOME service than no service...