Originally Posted by JS
No, you can change the return before departure for just the change fee, assuming the minimum/maximum stay and day/time provisions are still met.
You can change the routing as well, but not the origin/destination city pair.
I just review a sample domestic fare rule and just learned something new. Thanks!
I was getting sick and tired of my corporate travel (and UA agents) telling me they need to refare eveytime I make a change on UA before departure.
The OP should get escalate it up the UA chain esp if the agent is a mom-and-pop shop.
1. WHOLLY UNUSED TICKETS- CHANGES TO ORIGINATING FLIGHT OR CHANGES TO ORIGIN/DESTINATION/STOPOVER POINT-
CHANGES MUST BE MADE ON/BEFORE ORIGINAL TICKETED DEPARTURE DATE. REPRICE THE ENTIRE TICKET USING CURRENT FARES APPLICABLE TO THE CHANGED ITINERARY.
IF REPRICING RESULTS IN OTHER THAN A NON REFUNDABLE FARE THE VALUE OF UNUSED TICKET MUST BE SHOWN IN THE ENDORSEMENT BOX OF THE NEW TICKET AS A NON REFUNDABLE AMOUNT AND WILL REMAIN NON REFUNDABLE FOR ANY SUBSEQUENT REISSUES.
A. IF THE NEW FARE IS EQUAL TO OR HIGHER IN VALUE - COLLECT THE FARE DIFFERENCE AND THE USD 100.00 SERVICE CHARGE.
B. IF THE NEW FARE IS LOWER IN VALUE - THE RESIDUAL AMOUNT LESS THE USD 100.00 SERVICE CHARGE WILL BE GIVEN TO THE PASSENGER IN THE FORM OF A NON REFUNDABLE UA TRAVEL CERTIFICATE OR MCO VALID ONLY ON UA FLIGHTS.
2. WHOLLY UNUSED TICKETS- CHANGES TO OTHER THAN THE ORIGINATING FLIGHT WITH NO CHANGE TO ORIGIN/DESTINATION/STOPOVER POINTS-
CHANGES TO OTHER THAN THE ORIGINATING FLIGHT MUST BE MADE ON/BEFORE THE DEPARTURE DATE OF THE ORIGINAL TICKETED FARE COMPONENT WITHOUT REGARD TO ADVANCE PURCHASE REQUIREMENT PROVIDED CHANGE MEETS ALL OTHER RULES OF THE TICKETED FARE.
EXCEPTION- A. IF ORIGINAL CONTINUING/RETURN FARE COMPONENT WAS FOR PEAK DAY TRAVEL CONTINUING/RETURN MAY BE CHANGED TO TRAVEL ANY DAY FOR USD 100.00 SERVICE CHARGE. NO REFUND OR TRAVEL CERTIFICATE IF NEW FARE IS LOWER.
B. IF ORIGINAL CONTINUING/RETURN WAS FOR OFF-PEAK DAY AND CHANGE RESULTS IN TRAVEL ON OTHER THAN OFF-PEAK DAY COLLECT DIFFERENCE IN FARE PLUS USD 100.00 SERVICE CHARGE. --- ANY COMBINABLE BOOKING CODE MAY BE USED FOR THE NEW QUALIFIYING CONTINUING/RETURN FARE USED FOR THE RECALCULATION. ---
IF CHANGE VIOLATES PROVISIONS OF THE ORIGINALLY TICKETED FARE - REPRICE ENTIRE TICKET USING CURRENT FARES APPLICABLE TO THE CHANGED ITINERARY. COLLECT FARE DIFFERENCE PLUS USD 100.00 SERVICE CHARGE.
IF REPRICING RESULTS IN OTHER THAN A NON REFUNDABLE FARE THE VALUE OF THE ORIGINAL TICKET MUST BE SHOWN AS A NON REFUNDABLE AMOUNT IN THE ENDORSEMENT BOX OF THE NEW TICKET AND WILL REMAIN NON REFUNDABLE FOR ANY SUBSEQUENT REISSUES.
A. IF THE NEW FARE IS EQUAL TO OR HIGHER IN VALUE- COLLECT THE FARE DIFFERENCE AND THE USD 100.00 SERVICE CHARGE.
B. IF THE NEW FARE IS LOWER IN VALUE- THE RESIDUAL AMOUNT LESS THE USD 100.00 SERVICE CHARGE WILL BE GIVEN TO THE PASSENGER IN THE FORM OF A NON REFUNDABLE UA TRAVEL CERTIFICATE OR MCO VALID ONLY ON UA FLIGHTS. ---