kaiserjoeicem

Don't know if you're being sarsastic or not, but the only reason I didn't specify Indian is I wasn't sure where the operator was based. The first lady had an accent, but that doesn't mean much, and I could understand her. The second man I tried to talk to had such a thick accent that I couldn't make out what he was trying to tell me, and I am not sure he understood me, either.

He was really nice, but as people have noted before, if what you're asking deviates from the norm they don't know how to handle it. And for many people, the only reason we call is because somethine deviates from the norm.

No. 2 also didn't listen. I said I needed to get a ticket for my niece, and the first thing out of his mouth was would need to accompany my daugher to the airport. (Later he changed this to "he")

I did manage to finally get this accomplished. Two phone calls to Delta folks with thick accents that made no progress, so I did it online and followed up with a call. I called the SM number and got an extremely nice and helpful Southern-accented operator.

She was very understanding of the slightly off-the-norm situation (especially the part when I explained my niece would be meeting up with grandma halfway through the trip home). She made polite professional small talk and didn't just "thank (me) for choosing Delta." She said "I hope you have a wonderful visit with your niece," which was nice personal touch, I thought.

She also said she'd called the non-U.S. based Delta operators (is it India? I don't know) for flight information and said they insisted Delta didn't fly to SLC.

I also hate the new voice mail that wants you to speak into the phone. In an earlier call, I missed the option to press 9 for the old way, and I was simply trying to get to an operator. I had to keep saying "I don't know" over and over for it to finally give up and connect me to an operator.

But hey, it's done with and my niece is visiting. How does one amuse a 12-year-old for three days?