FlyerTalk Forums - View Single Post - Another website bug
View Single Post
Old Jul 12, 2005 | 7:24 am
  #5  
Dave Noble
A FlyerTalk Posting Legend
40 Countries Visited
3M
All eyes on you!
20 Years on Site
 
Join Date: Jan 2002
Posts: 46,149
When I saw that it was showing as a super saver, I immediately called Qantas to query what had happened. My email res confirmation showed it being in H class and I was concerned. On speaking to them, they confirmed that it was indeed in H class and that I could make changes as much as I wished as it was a flexible fare.

btw, there is no $16.50 to pay for a telephone res when using residual credit, so the only cost is the $30 (+GST is applicable) change fee

I think you may be misunderstanding.. To make the booking I phoned reservations and paid the ADC. It was when I was just checking my booking online afterwards that I saw that it was listed as a super saver, with supersaver restrictions

Given that the new fare is fully flexible and refundable ( at least the $149 that I paid additionally is and is the amount showing as the ticket price ) then I think that this is a website bug. How can it not be an error for the website to tell me that to make a change will be $33 when it should be free?

Dave

Last edited by Dave Noble; Jul 12, 2005 at 7:26 am
Dave Noble is offline