Airline people, please, never hide who you are or what you do. Moreover, one of those (who I think someone hinted at here) is invaluable in communicating other perspectives which can put situations in their proper context. So often, we do not know the full facts, and often when we do we can be much more philosophical about situations that are causing us inconvenience. I only hope that you are not rewarded for your honesty by having your ears bent as a result. On a more general note, I have made some wonderful contacts and friends by a simple quirk of seat allocation.