That reminds me of a bad experience I had once at an Outback Steakhouse. I ordered a medium steak and it took so long to arrive it was cool to the touch, not even remotely warm. When I mentioned it to the waitress, she took it away and brought it back soon thereafter. It had clearly been microwaved - it had that smell and it was grey throughout. When I asked to see the manager, he came over and was very rude - "Well you wanted it warm, what did you EXPECT them to do?" He was kind enough not to make me pay for the now-ruined piece of meat, but didn't even offer to have something else made for me. Turns out he was the owner of the place, not just the manager. Despite his unpleasant attitude, I was perfectly calm and polite the whole time. I think we left a tip for the waitress since it wasn't her fault the boss was a jerk.