Originally Posted by graraps
The above, of course, are completely unrelated to Alitalia's longhaul product. But they're no less than the objective truth as regards some AZ-related aspects (and no, I don't work for them neither do I claim they're the world's best airline...but some people round here seem to think that discrediting the honest efforts of others is fun, and I'm happy to defend the AZ folks who have always done their best to help me and more often than not recognise Skyteam benefits more readily and with a better attitude than AF....)
I totally agree!
the few times i've been flying with alitalia, there has been something that was not regular but each time they handled the irregularity very well and did more than what i could expect. Sometimes i wish that such irregularity would happen more often... especially my very cheap flight cancelled, rerouted on no-food SAS via FRA, i ask at the FRA AZ desk if i could get something (expected sandwish and orange juice)... i got a 23 EUR voucher to eat a very good meal anywhere in FRA, far better than what I had on the few J/C flights i made. And i arrived earlier than my original scheduled arrival time.
as well, i volunteered when my flight was overbooked and was proposed a connection on Lufthansa that arrived earlier than the next AZ/AF flight that was rather empty... i don't think AF would have done this in a general case.
and yes, they don't apply SkyTeam rules all the time... when I asked about the AZ lounge in Athens as an ST Elite, they told me no problem... while it should be only for Elite+
