<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by JONEZY00:
To clarify we are heading from SEA to SFO to connect to a KL flight to AMS (no seats on the NW non-stop to AMS). The BC Award states from the 48 contigious states to Europe. They have agreed to fly me on AS to SFO but only on coach.</font>
Just to clarify, are you buying the tix and looking to upgrade, or is this complete reward travel?
I don't think anyone here has actually been able to upgrade a KL flight, and the CSRs are clueless about KL procedures.
I was told in no uncertain terms that I could not upgrade a KL segment *at all* unless the ticket had at least (1) pure CO segment on it.
It does sound like your itinerary is pure reward travel... Your issues notwithstanding, it is encouraging to hear that they finally have KL reward travel loaded into their system... or so it seems.