This also happened to my wife and I last month, out of SFO. We were both traveling on the FLY3FLY6 Fly First coupon. The rules on the coupon, is on the THREE Class equipment, one is to travel in Business Class. I had booked our flights last October on the PS 757 in BUSINESS Class, SFO/LAX/JFK. I had to use this route because on the FREE tickets, the Non-stop from SFO was not available, so from SfO to LAX, we were placed in First Class and then Business from LAX to JFK. Due to some schedule changes, the arrival time changed by more than an hour and the computer reserved us seats into LAX with a TWO plus hour layover. In addition, I lost the original seat assignments that I had chosen, 9 A/B, for the PS Service, LAX/JFK and my wife and I were seperated. I called 1K reservations and spoke to a service director, who was able to CONFIRM us, not only in FIRST CLASS, but on the NON-STOP from SFO/JFK. We were given seats 1A/B.

We checked in at SFO and were given our FIRST CLASS boarding passes. At the gate, our names were called by the gate agent, to come up to the podium. I went up and the gate agent said "an agent made a MISTAKE and gave you and your wife First Class seats, so I am correcting the mistake and here are your new boarding passes, in Business Class". I informed the agent that a service director had given us the First Class seats due to a schedule change and lost seat assignments, but the agent said that there was nothing noted in our PNR. Anyway, the agent would not budge. I then called 1K Customer relations, on my cell phone and expalined what had happened. The 1K Customer Relations agent asked to speak with the gate agent, but the gate agent said that he was too busy to talk because the flight was boarding and he was workinf on upgrades and standbys. The 1K customer relations agent heard what the gate agent said and told me that if my wife and I were each sent a voucher good for $150 would I be OK with the downgrade. Of course, I accepted the one time exception, as it was said.