Flying ORD-LAX, 777 on flight #941. When I made the reservation about 2 weeks ago, I didn't say anything as the agent gave me seat 2A. I had used a CR1 to get me into business, but I wasn't planning on saying anything. So I make it up to Chicago on my connection, we're all standing around in the boarding area, just before boarding is to begin. Gate agent calls me to podium where they collect tickets, tells me there has been an equipment change, and hands me a BP for business class. Note, when I booked the ticket, I knew it was an int'l 777 which is why I tried to get on that flight.

On one hand, I got what I paid for, and the mistake was caught. But the plane went out with what looked like about 6 empty F Suites, and business about 60% full. I can't really imagine that there would have been any incremental cost difference, so given the loads, why wouldn't they have let it slide, particularly so close to boarding?