Originally Posted by marquiss22
Barring the GM being out of the office, I would give him 1 week max if the problem was in fact "major". There is no excuse for the hotel to not promptly respond to the problem, espcially a REN. Just my 2 cents.....
I would give them 1 week to respond to a major issue and 2-3 weeks for a minor issue. Frankly even if the GM is out of the office, I would think the issue would be addressed within these time periods. If he/she is going to be "out" for a week or more I'd think someone is going to be "filling" his or her shoes during that time.