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Thread: Wait time for apology from a GM before escalation?
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Old Jul 2, 2005 | 6:51 pm
  #4  
marquiss22
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Barring the GM being out of the office, I would give him 1 week max if the problem was in fact "major". There is no excuse for the hotel to not promptly respond to the problem, espcially a REN. Just my 2 cents.....
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