Originally Posted by goodo
I was in a similar situation earlier this year. I was on a ticket that took me from Australia to USA, Europe, Africa and back home on a mixture of UA, LH and QF, although not a round the world ticket. The ticket was issued by LH in Australia. Only the AUS-USA-Europe segments said PC. Internal Europe flights, as well as Europe-Africa-Australia all said 20kg. LH in Australia said that that's what I was entitled to as it wasn't a RTW fare, it was 2 one way fares put together. When I got to New York, I called up LH, and the agent saw the routing, and I told her most of my ticket says 20kg. She told me it was a mistake, and put a note into my PNR, that I should be allowed PC the whole way through. It worked a charm, even for QF!
goodo
Yesterday I recieved a mail from NZ based Air NZ customer support which told me that I was right and I'm allowed to take two pieces of luggage with me. Unfortunately they said they cannot do anything in order to reissue the ticket correctly, but they put also a note into my PNR and sent me a letter to print out and show at the airport if I run into problems somewhere. So let's see how it will work.