Originally Posted by fredlisancnc
Had a reservation in a Courtyard in Albany, GA. Arrived at 2:30 AM. Night clerk apolegetically told me that due to guests extending their stay, the property was oversold and no rooms available. Set me up at a Sleep Inn 5 miles down the road. Was too beat to even listen to anything else. --- Next day I went to see the GM. Explained the situation. Without bearly finishing the end of the story, the GM presented me with 3 Platinum Guest coupons, each good for any Courtyard 1 night stay at anytime plus 5000 points. Of course my previous night was comped. Excellent way to handle situation. GM Karla Williams deserves high praise for turning a poor situation into a pleasant one.
First of all, it sounds like the manager did a great job of quickly responding and appeasing you. Although the compensation that she gave you may have had more value for you than the T&C benefit gives you, I personally would rather have the $$. I don't know what your elite level (if any) is, but here you go. (I don't pay for my rooms, so the "free night" certs aren't much good to me, but the $100 is nice
7. The Ultimate Reservation Guarantee: To be eligible, your Marriott Rewards membership number and a valid credit card number must be part of your reservation. If unable to honor reservation, the hotel will pay for your accommodations that night at a nearby comparable hotel and compensate the member for the inconvenience. Compensation varies by lodging brand (see below):
At Marriott Hotels & Resorts; Renaissance Hotels & Resorts; Marriott Conference Centers; Marriott Vacation Club International; and Horizons by Marriott Vacation Club: Alternative accommodations, plus $200 and 2 free room certificates.
At Courtyard by Marriott; Fairfield Inn by Marriott, SpringHill Suites by Marriott; Residence Inn by Marriott; and TownePlace Suites by Marriott: Alternative accommodations, plus $100. (Platinum members also receive 2 free room certificates.)