Well perhaps if there are unknown management lurkers out there, and the hard FACTS are here, then they will do something like:

1. notice that some very loyal BA customers are very upset at the difference between marketing hype/promises and reality
2. note the vast amount of inconsistency between the possible and the promised (I have highlighted the word as that is one that the BA management lurkers look for!)
3. take the general concept to BA senior management as a real issue, which might then generate a requirement (when they realise that they are not living up to what they have promised which might get them in trouble with officialdom and a reputation on the Webb as good as Ryanair)
4. Fund the requirement and get a timetable for change
5. Send me a message via the private message function saying we are working at it.
6. Get some happy bunny frequent flyers. Oops, management objective achieved. You never know, we might even spend more money on ba.con by not using aa.com, not booking tickets with other agencies that we could book on ba.con but don't as we get silly surcharges and so on. For example, if I am booking an open jaw and cannot do so on ba.con, then I would look for another way of booking it without the offline surcharge. Have I flown other airlines to avoid it, you bet!

For those of you who are wondering why I am mis-spelling the world wide Webb references, search www.legal500.com, select UK for country, in-house lawyers (bowler hat symbol on next page), hit B on the typewriter for BA, then scroll down for BA, click and you will see that the relevant gentleman is a member of the golf club in the village where I grew up.