Ah yes, the silence from Air Canada's offices is all too familiar. Truthfully, I have a love-hate relationship with Air Canada. In some respects I've seen excellent service, and I get upgraded to business class pretty much every flight. But the lack of communication kills me...

In June 1999, I wrote to Air Canada regarding lost luggage. Although I re-sent the letter five times, I've never received a reply. Recently, in the Maple Leaf Lounge at the Vancouver Airport, an Air Canada employee admitted that I'd probably never receive a reply.

Lost luggage in July 2003 was met with promises for a $100 USD reimbursement for expenses. Did I ever get the cheque? No.

Lost luggage in August 2003 (it was an eventful summer) was also met with promises for $100 USD. No cheque...

Three days ago in June 2005, my luggage was lost yet again. This time, I've been promised a whopping $200 USD. But given that they already owe me $200 I'm not holding my breath in anticipation. When I asked the baggage customer service representative if I could speak with her supervisor last night, she said "No."

I'm writing another letter. This time I'll address it to the Air Canada Baggage Claims, to the Aeroplan Elite Centre, and I'll throw in a CC to Robert Milton just for good measure.